Test Readiness Support
• Infrastructure and bandwidth verification
• Platform configuration and secure browser setup
• Simulated load testing
Helpdesk & Command Center
• Centralized real-time monitoring
• Immediate intake and intelligent dispatch
• Remote troubleshooting for fast resolution
Onsite Technical Support
• Dedicated personnel embedded at testing sites
• Seamless proctor collaboration
• Immediate hands-on remediation
Rapid Response Field Support
• Geographic zoning for optimal coverage
• SLA-driven response with strict arrival times
• Immediate hardware swap and recovery
On-Call Backfill
• Pool of fully trained standby technicians
• Rapid deployment for surge capacity
• Guaranteed continuity of coverage
Post-Administration Reporting
• Detailed incident analysis and metrics
• Root cause identification
• Actionable process improvement recommendations
01
Intake & Triage
Issue reported to the Command Center; immediate remote troubleshooting attempted.
02
Dispatch
If unresolved remotely, the nearest field technician or onsite resource is deployed via SLA.
03
Remediation
Hands-on troubleshooting, hardware swap, or platform workaround executed to restore testing.
04
Documentation
Incident formally logged with root cause and resolution for post-administration reporting.
State Education Agencies
Seamless administration of high-stakes statewide assessments.
Large School Districts
Multi-site testing operations across vast geographic areas.
Assessment Vendors & Primes
Reliable, on-the-ground technical execution to complement platform delivery.
Charter Networks
Standardized support and infrastructure readiness across campuses.
Independent & Private Schools
White-glove assistance for high-stakes admissions and placement exams.
Dozens
Sites per Administration
1000s
Students Supported
Multi-Platform
Concurrent Delivery
Request a Readiness Consultation